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Request data deletion
How to permanently remove your Velivox data — both the small anonymous record on our servers, and everything stored locally on your device.
1 Self-service deletion (instant, recommended)
This removes everything on your device — conversation history, saved vocabulary, voice/accent preferences, anonymous user ID, theme settings, and any cached audio. Most of your data lives only here, so this single action is usually enough.
- Open your phone’s Settings app.
- Go to Apps (or Applications / App management, depending on your Android version).
- Find and tap Velivox.
- Tap Storage & cache.
- Tap Clear storage (or Clear data). Confirm.
- Optional: tap Uninstall to remove the App entirely.
2 Server-side deletion (anonymous record + history)
If you also want us to delete the small anonymous record we store on our servers (registration analytics, daily usage counter, conversation history, saved vocabulary, subscription status), please email support@velivox.app with the following details:
- Subject line:
Data deletion request - Because the anonymous identifier is random and isn’t shown in the App, send us your approximate install date, country, and interface language — that’s what we need to locate your record.
- Optional: confirm the email address you would like us to reply to.
- Send.
We will respond within 5 business days and complete deletion within 30 days — sooner where possible. You will receive a confirmation email when the deletion is done.
3 What gets deleted, and what we have to keep
For full transparency, here is exactly what happens to each type of data when you request deletion:
| Data type | Result | Notes |
|---|---|---|
| Anonymous user ID | Deleted | Wiped from our server within 30 days |
| Conversation history | Deleted | All turns, summaries, and per-chat settings |
| Saved vocabulary | Deleted | Tap-to-translate cards and learning progress |
| Anonymous registration record | Deleted | Country, age range, gender, native language, level |
| Daily usage counters | Deleted | Including welcome-window state |
| Promo code redemption history | Deleted | Including any earned Pro days |
| Personas / Roles you created | Deleted | All custom AI characters |
| Voice recordings | Never stored | Audio is discarded immediately after transcription, so there is nothing to delete |
| Subscription transaction records | Kept (anonymised) | Required for accounting, tax, and Google Play / Apple App Store dispute resolution. Linked to your store-account, not your Velivox user ID. |
| Aggregated, non-identifying statistics | Kept | For example, “total registrations from Brazil in May 2026” — these numbers contain no identifier of you. |
| Server logs & backups | Kept up to 90 days | Rolling backups expire automatically; we do not actively use them after the deletion request. |
4 Your legal rights
Depending on where you live, you may have additional rights under GDPR (European Union, United Kingdom), CCPA / CPRA (California), LGPD (Brazil), PIPEDA (Canada), or similar privacy laws, including:
- The right to access the data we hold about you
- The right to correct inaccurate data
- The right to delete your data (covered by this page)
- The right to restrict or object to processing
- The right to data portability (we will provide a JSON export on request)
To exercise any of these rights, use the same email — support@velivox.app — with a description of what you would like.
Ready to delete?
Send us a quick email with your install date, country, and language — a real person will reply within 5 business days.
Email support@velivox.appInfivion LLC · 30 N Gould St, Ste N · Sheridan, WY 82801 · United States · Privacy Policy